> ## Documentation Index
> Fetch the complete documentation index at: https://docs.macropay.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to reach Macropay support, which channels you can use, and what to expect when you ask for help.

Macropay is the Merchant of Record for your sales, so a lot of what would
normally land on your support desk — tax questions, disputes, payment failures —
lands on ours instead. This page shows where to reach us and which channel fits
your question.

## Start here

<CardGroup cols={2}>
  <Card title="Email support" icon="envelope" href="#email">
    Account, billing, payouts, disputes, and product questions.
  </Card>

  <Card title="Community Discord" icon="discord" href="#discord">
    Trade tips with other developers building on Macropay.
  </Card>
</CardGroup>

## Support channels

Which channels you can use depends on how you use Macropay.

| Channel                                                                     | Community | Billing | Standard |
| :-------------------------------------------------------------------------- | :-------: | :-----: | :------: |
| [Discord server](#discord) (community-run, not an official support channel) |     ✓     |    ✗    |     ✗    |
| [Email](#email)                                                             |     -     |    ✓    |     ✓    |

## Email

Write to us at [support@macropay.ai](mailto:support@macropay.ai). This is the
fastest path for anything tied to your account: payouts and balances, dispute or
chargeback questions (we handle these for you as Merchant of Record), tax and VAT
remittance, API behavior, and usage- or agent-based billing setup.

<Tip>
  The more context you send, the faster we resolve it. Include your organization
  ID, the relevant order, subscription, or `meter` ID, timestamps, and any error
  body or request ID returned by the API.
</Tip>

## Bugs & feature requests

Spotted something off, or have an idea that would make Macropay better?

* [Report a bug](mailto:support@macropay.ai) — include steps to reproduce and the
  expected vs. actual result.
* [Request a feature](mailto:support@macropay.ai) — tell us the problem you're
  trying to solve, not just the feature you have in mind.

## Discord

[Join the Macropay Discord](https://dub.sh/macropay-discord) to swap notes with
other developers and the team.

<Note>
  Discord is a community space, not an official support channel. For anything
  account-specific or time-sensitive, email is the channel of record.
</Note>

## Working with support

A few expectations keep resolutions fast for everyone:

* **Share specifics.** Detailed reports — IDs, payloads, timestamps — get
  answered faster than "it's broken."
* **Check the docs first.** Many questions are already covered in self-serve
  resources; starting there is often the quickest answer.
* **Stay collaborative.** Keep communication professional and respectful.
  Abusive or objectionable messages may end support for that request, and we
  reserve the right to decline service in those cases.

## Changes to this policy

We may update this support policy — including channels, hours, response targets,
and plans — at any time and at our discretion. Updates take effect when the
revised version is posted, and continued use of Macropay means you accept them.