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The customer portal lets subscribers manage their own billing without opening a support ticket. By default that includes switching plans — a customer on Starter can move to Pro, or downgrade, on their own. Sometimes you don’t want that: maybe upgrades run through a sales-assisted flow, or plan moves require a contract change. This guide turns plan self-service off with a single organization setting.
Because Macropay is the Merchant of Record, any plan change a subscriber makes still gets billed, prorated, and tax-handled correctly on your behalf. Disabling the toggle simply removes the self-serve path — it doesn’t change how billing works when you move a customer between plans via the API or dashboard.

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What this setting controls

The Allow price changes toggle governs one thing: whether subscribers can change their own plan from the portal. Turning it off does not disable the portal, block cancellations, or stop renewals. Customers keep their other self-serve controls; they just can’t reprice themselves.

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Turn off self-serve plan changes

1

Open organization settings

From the Macropay dashboard sidebar, choose Settings, or jump straight there:https://macropay.ai/dashboard/${org_slug}/settingsScroll to the Subscriptions section.
2

Toggle off Allow price changes

Switch Allow price changes to off. This hides upgrade and downgrade controls from every subscriber’s portal.
3

Save

Click Save in the Subscriptions section. The change applies immediately across the portal.
Open the customer portal as a test subscriber. The plan-switch option should be gone, while cancellation and payment-method management remain.

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Moving customers between plans yourself

With self-service off, you stay in control of every tier change. You can still update a subscription from the dashboard, or programmatically — handy when a sales rep closes an upgrade or your own logic decides a customer should move.
Macropay handles the proration and the next invoice automatically, and — as Merchant of Record — recalculates sales tax/VAT for the new amount and remits it for you, so the tier change never adds tax-compliance work on your side.
Building agent- or usage-based plans? Plan-tier self-service is independent of metered billing. You can keep tiers locked here while still letting usage, activity, or outcome signals drive what a customer is billed — see usage-based billing.

Customer portal

What subscribers can manage on their own, and how to configure it.

Subscriptions

Define plans, pricing, and the products behind each tier.