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Most billing migrations stall on the same fear: that a botched cutover will drop active subscriptions, force every customer to re-enter a card, or punch a hole in your tax records. Macropay migrations don’t work that way. We move your catalog, customers, and live subscriptions into a sandbox first, you sign off on it, and only then do we flip the switch. Your customers’ next invoice simply arrives from Macropay — same card, same renewal date, same price. And because Macropay is a merchant of record, the moment you cut over we become the legal seller. We remit sales tax and VAT worldwide, absorb PCI scope, and own chargeback handling — so migrating isn’t just a platform swap, it’s offloading your tax and compliance liability in one step.

Kick off your migration

Email sales@macropay.ai and you’ll get a migration plan plus a dedicated Slack channel for the cutover within one business day.

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A managed migration, not a DIY export

You don’t script anything. Send us read access to your current platform and our team handles the import and reconciliation end-to-end — products, prices, live subscriptions, license keys, files, and discount codes all land in Macropay matched against your source data before any customer sees a change.

Product catalog

Products, prices, billing intervals, trial windows, and metadata — mapped into Macropay’s unified product model.

Customers

Profiles, billing addresses, tax IDs, custom fields, and marketing consents move with the account.

Live subscriptions

Current cycle, next charge date, prorated credits, and coupon state all carry over — no re-billing, no gaps.

License keys

Issued keys and their activation status transfer intact. Nobody re-activates a thing.

Downloadable files

Re-uploaded to Macropay storage with fresh signed URLs behind your entitlements.

Discounts

Active codes, redemption counts, and expiry rules come across as configured.

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The four-step cutover

1

Discovery call

A 30-minute call to inspect your platform’s export format, your custom plumbing (webhooks, integrations, custom fields), and your cutover constraints — peak traffic windows to dodge, time-zone considerations, launch dependencies.
2

Sandbox rehearsal

We replicate your full catalog and customer base into a Macropay sandbox account. Run test checkouts, click through the customer portal, and verify every price and subscription before anything customer-facing moves.
3

Go live

On the agreed date we run the live import, repoint your checkout URLs, and cut over your domain DNS. From that moment Macropay is the merchant of record and starts remitting tax on your behalf.
4

Two weeks of hands-on support

We stay in your Slack channel for two weeks post-cutover, triaging anything that surfaces and tuning your webhook consumers and reporting as you settle in.

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How each source platform maps

We combine the Lemon Squeezy CSV export with their API — the CSV alone omits current billing state, so we pull active subscriptions and license keys via the API to capture next-charge dates and renewal status.Active subscriptions survive the move. Customers keep paying without re-authorizing, because payment methods are re-keyed from your Lemon Squeezy exports into our PCI-compliant vault.

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What stays behind on purpose

Three things don’t auto-transfer, by design:
Migrating an AI product or agent? Cutover is also the moment to switch on usage- and outcome-based billing. Point your app at the OpenAI-compatible proxy (POST /ai/v1/chat/completions) to capture token cost automatically, or send agent activity and outcomes to the Signals API — token spend that was invisible on your old platform becomes billable and traceable on day one.

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Common questions

The live import runs in under an hour for accounts with up to roughly 10,000 active subscriptions. The full arc — discovery to sandbox to cutover — typically spans one to two weeks, gated mostly by your launch readiness rather than our processing time.
Two things change on the receipt: Macropay now appears as the merchant of record on the customer’s statement, and the support email updates. The card on file, the renewal date, and the price are all preserved.
No. Migrating to Macropay is free for every merchant. Our pricing is purely per-transaction, so we earn over the customer lifetime — there’s no upfront fee to nickel-and-dime.
We’ve moved merchants off most major platforms, so edge cases are familiar territory. If something in your data is genuinely unexportable, we’ll flag it on the discovery call and tell you straight whether we can move it or whether you’ll recreate it manually in Macropay.

Ready to map your cutover?

Email sales@macropay.ai and we’ll book a discovery call within one business day.